How That’s Amore Cheese Transformed IT Operations with Simple Biz’s Total Care & Security

Introducing That's Amore Cheese

Established in 2008, That’s Amore Cheese has become one of Australia’s leading producers of artisan Italian-style cheeses. From its state-of-the-art facility in Melbourne, the company crafts over 60 varieties using traditional techniques and locally sourced milk. Supplying both domestic and international markets, they have seen consistent growth across their production, retail, and wholesale operations.

With this growth has come greater operational complexity, bringing into sharper focus the need for dependable, secure technology to support its systems, people, and day-to-day coordination.

The Situation

Like many growing businesses, That’s Amore Cheese reached a point where its existing IT and cybersecurity arrangements no longer matched the scale or pace of its operations. Day-to-day technical support was managed across multiple channels. While the business remained productive, there were opportunities to simplify how issues were handled and how access was managed across teams.

As digital systems became more integrated into daily operations, the company also recognised the importance of maintaining visibility and control over user access and data security, prompting a shift toward a more structured and proactive support model.

Enter Simple Biz

The engagement began with a discovery phase, during which the Simple Biz team worked closely with That’s Amore Cheese to understand the business, its pain points, and day-to-day workflows. In-person sessions helped clarify technical challenges and surface areas where systems and communication could be improved. From there, Simple Biz introduced a centralised ticketing platform, clearer support channels, and stronger access controls to reflect how the team worked.The engagement began with a discovery phase, during which the Simple Biz team worked closely with That’s Amore Cheese to understand the business, its pain points, and day-to-day workflows. In-person sessions helped clarify technical challenges and surface areas where systems and communication could be improved.

From there, Simple Biz introduced a centralised ticketing platform, clearer support channels, and stronger access controls to reflect how the team worked. Aluline engaged Simple Biz to lead the transition to a modern, cloud-based platform. After reviewing the company’s existing environment, Simple Biz migrated Aluline’s core systems to SharePoint Online, part of the Microsoft 365 cloud ecosystem. This enabled secure, anytime-anywhere access to business data and improved team collaboration.

By aligning its services with the business's internal rhythms, Simple Biz delivered immediate and sustainable improvements.

The Outcomes

Through Simple Biz’s Total Care & Total Security service, That’s Amore Cheese resolved longstanding operational gaps and established a more secure, dependable technology environment. Staff now have access to structured support, stronger security controls, and a team that understands how the business works. IT has shifted from being a point of friction to a source of confidence, freeing people to focus on their roles, not the systems behind them.

Faster Issue  Resolution

A ticketing system and support team reduced delays and eliminated guesswork.

Strategic
Roadmap

We now have a clear technology roadmap as Simple Biz team are constantly looking for ways to enhance our operations.

Stronger  
Access Control

Permissions are now properly managed, reducing security risk and internal confusion.

Ongoing  
Oversight

Systems are proactively monitored to catch issues before they escalate.

Tailored Partnership

Support is shaped around the needs of the business, not just the systems it uses.

Total Care & Total Security has been effective in providing ongoing management and oversight of our IT and cybersecurity. We particularly value their focus on ensuring proper access control and monitoring user permissions.

Are you relying on outdated IT processes or struggling with inconsistent support?

Book a discovery session with Simple Biz today and find out how Total Care & Total Security can bring structure, clarity, and confidence to your business operations.

That’s Amore Cheese Strengthens Security and Streamlines Support with Simple Biz

Introducing That's Amore Cheese

The Situation

Enter Simple Biz

The Outcomes

Are you relying on outdated IT processes or struggling with inconsistent support?

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