Total Care IT Support

Why Businesses Choose Total Care

Simple Biz delivers Managed IT solutions across Australia and New Zealand with certified professionals, including project managers, engineers, and solution architects. Guided by our 4D methodology, we ensure efficient issue resolution, supported by ISO 9001:2015 certification and strong partnerships with Microsoft, WatchGuard, and Datto.

Our Total Care package empowers you to innovate and scale without  IT roadblocks.

Adrian Mazzocchetti - CEO

What is Total Care?

Total Care is the complete managed IT services package offered by Simple Biz, perfect for any business looking for expert support, secure operations, and a comprehensive IT strategy.

We simplify hardware procurement and support both Apple and Windows environments with end-to-end solutions, including Microsoft Intune for device management and automated deployment. As experienced Apple service providers, we offer direct integration with Apple Business Manager for seamless operations.

Clients receive a dedicated customer success manager and vCIO services to align technology with business objectives, driving efficiency and growth.

The Total Care Advantage

24/7 Monitoring

Proactively detect and resolve issues before they escalate.

Expert Support

Industry-certified IT professionals for rapid and effective solutions.

Predictable Costs

No unexpected bills, just simple, predictable monthly fees.

Seamless Onboarding

We conduct a 138-point onboarding checklist to ensure your smooth transition.

Scalable Solutions

Flexible plans designed to grow with your business.

IT Health Report

We conduct Audits of the current IT environment, benchmark against best practices, and guide the development of a business-aligned IT roadmap.

Detailed Overview of Our Services

Remote &
Onsite Support

Your Total Care plan will include unlimited onsite and remote support in your local time zone during business hours (8.30 am - 5.30 pm Monday through Friday), and 24/7 emergency after-hours support is available at T&M rates.

Customer Success
Management

You will have a dedicated customer success manager. They will meet regularly to provide the best advice and help you plan your business growth.

Virtual CIO

You have access to a Virtual CIO (vCIO), providing board-level recommendations aligned with the technology best suited to your applications, performance criteria, budget, or existing IT infrastructure.

Hardware Procurement

Fast, configured deliveries to your office. We take care of new hardware, from ordering to configuring it for your business and delivering it onsite.

Staff On &
Off-Boarding

We offer simple, tailored checklists so you don’t miss a thing when onboarding and offboarding staff in your business. Our easy-to-follow customised online checklists request details such as full name, email address, network drive access, required software, and more.

Monthly Reporting

Detailed reporting on your SLA performance & hardware/ software requirements to help you plan your future IT investments.

Anti-Virus Protection

We include award-winning anti-virus for every computer, laptop & server on your network.

Why Choose Simple Biz?

Simple Biz is 100% Australian-owned and offers trusted, efficient, and transparent IT services. We provide same-day service, no hidden costs, and no callout fees within 45 minutes of our local offices, ensuring stress-free IT security tailored to your needs.

Testimonial

Simple Biz helped us to basically manage the day-to-day running of the IT support. One point I really appreciate is having an account manager who really knows our business and actually cares about the business and how we organise things.

Start Your Total Care Journey

Streamline your business operations with Simple Biz - your trusted partner for seamless IT management, security, and support. Focus on growth while we handle the tech. Get started today!

Total Care IT Support

Why Businesses Choose Total Care

What is Total Care?

The Total Care Advantage