Introducing Optimum Health Solutions
Optimum Health Solutions is a multi disciplinary healthcare provider dedicated to improving the lives of individuals through tailored allied health and wellness programs. With multiple clinics across Australia, their mission centres on delivering high-quality,client-focused care that supports people at every stage of their healthjourney. As their team expanded, so did their need for more streamlined,dependable technology to support operations and service delivery.
The Situation
Before partnering with SimpleBiz, Optimum Health Solutions relied on a legacy IT provider whose outdated services caused frequent disruptions. The organisation's remote desktop setup was cumbersome, leading to missed deadlines, frustrated staff, and a diminished customer experience. These technical challenges created operational bottlenecks, placing unnecessary pressure on leadership and diverting focus from core business priorities.
Enter Simple Biz
Recognising the impact technology had on staff satisfaction and service delivery, Optimum Health Solutions sought a proactive and reliable IT partner. Simple Biz was selected to deliver a more robust and user-friendly approach through their Total Care support model and unique sovereign cloud server solutions.
The onboarding process was swift and efficient, with the team addressing legacy pain points and implementing tools aligned with modern workflows. While a short-term spike in support tickets was expected due to outdated systems, these quickly stabilised as Simple Biz’s streamlined processes took hold.
The Outcomes
Through Simple Biz’s Total Care support plan, Optimum Health Solutions transformed their IT operations, resulting in greater efficiency, reduced technical disruption, and improved team satisfaction.
Rapid Issue Resolution & Operational Clarity
A streamlined onboarding and support model diminished IT-related disruptions, freeing staff and leadership to focus on service delivery.
Proactive
Risk
Management
Ongoing identification of vulnerabilities and actionable remediation advice keeps systems secure and future-ready.
Improved
Visibility & Accountability
A dedicated dashboard with real-time ticket tracking and SLAs gives the business clear oversight and confidence in IT performance.
Trusted
Technology
Partnership
The Simple Biz team has formed a reliable extension of Optimum’s operations, delivering peace of mind and tailored solutions that support business growth.
Start Your Total Security Journey
Is your organisation ready to reduce IT headaches and improve service delivery? Book a discovery session with Simple Biz today and discover what streamlined support could look like for you.
