Total Care IT Support

Why Businesses Choose Total Care

We are your Strategic IT partner delivering end-to-end Managed IT and Cyber Security Services to our Customers across Australia and New Zealand. Our dedicated team of certified project managers, engineers & solution architects, take a "touch it once, do it right" approach to keeping your technology reliable and secure. We hold ISO 27001, ISO 9001, ISO 14001, and ISO/IEC 42001 certifications, demonstrating our commitment to best-practice security, quality, sustainability, and responsible innovation. Backed by leading vendor partnerships (Microsoft, WatchGuard, Datto and more), we combine technical expertise with proven processes to support your business. Our Customers benefit from our dedicated team of Customer Success Managers who translate business objectives into clear actionable roadmaps, ensuring your technology strategy aligns with your business outcomes.

Our Total Care service empowers you to innovate and scale securely and without IT roadblocks.

Adrian Mazzocchetti - CEO

What is Total Care?

Simple Biz's Total Care empower your business with reliable technology, robust protection, and a strategic IT partnership. As an ISO-certified provider, we go beyond fixing IT issues — we help you drive productivity, strengthen security, and align your technology with your business goals.

Our team acts as an extension of your organisation, ensuring your systems run smoothly and securely so you can focus on what you do best. Our services are offered in three flexible tiers — Core, Protect, and Secure — each tailored to different needs and stages of growth. With Simple Biz as your technology partner, you gain a trusted advisor committed to your success. We bring industry best practices and ISO-accredited processes to keep your IT environment resilient, safe, and optimised. Whether you're looking to improve uptime, guard against cyber threats, or plan for future growth, our Managed IT & Cyber Security Service provides the confidence and support your business needs to thrive.

The Total Care Service

MANAGED IT SUPPORT

We can provide you end to end management of your IT systems all of a fixed fee per month.

Expert Support

Industry-certified IT professionals for rapid and effective solutions.

Predictable Costs

No unexpected bills, just simple, predictable monthly fees.

Seamless Onboarding

We conduct a 138-point onboarding checklist to ensure your smooth transition.

Scalable Solutions

Flexible plans designed to grow with your business.

IT Health Report

We conduct Audits of the current IT environment, benchmark against best practices, and guide the development of a business-aligned IT roadmap.

Detailed Overview of Our Services

Remote Support Help Desk

Provide frontline helpdesk support via phone, email, and portal during standard business hours (e.g. 8.30am–5.30pm, Mon–Fri) for user IT issues and service requests.

Onsite Support & Escalation

Dispatch a technician on-site to perform hands-on diagnosis and remediation of incidents that cannot be resolved remotely (e.g. hardware repairs, network equipment issues, office IT setup).

Proactive Monitoring & Alerting

Continuously monitor the health and performance of servers, network devices, and cloud services using automated monitoring tools. Key indicators are tracked 24×7 for critical systems.

Patch Management

Regularly deploy security patches and critical updates for operating systems and standard applications (including Microsoft OS, Microsoft 365 Apps, web browsers, and other business-critical software) on all covered servers, PCs, and mobile devices.

Onsite Preventative Maintenance & System Health Checks

Conduct scheduled health checks and maintenance tasks on servers, network equipment, and other critical infrastructure. This may include verifying backups and logs, checking system performance, cleaning up disk space, updating devices like firewalls/switches with stable firmware, and ensuring configurations remain optimal.

Anti-Virus (AV)

Deploy and manage anti-virus software on all supported servers and workstations. We utilise centrally managed anti-malware tools to ensure all systems have up-to-date virus definitions and real-time scanning enabled.

Endpoint Detection & Response (EDR)

Deploy next-generation endpoint security agents on all servers and PCs to continuously monitor for suspicious or malicious behaviours, not just known virus signatures.

Identity Threat Detection & Response (ITDR)

Monitor user and administrator login activity across Microsoft 365/Azure AD and other integrated identity providers for signs of compromise, such as impossible travel, multiple failed login attempts, or atypical access patterns.

Multi-Factor Authentication (MFA)

Implement and enforce MFA for all user and privileged accounts in the customer's environment (e.g. Microsoft 365 accounts, remote access VPNs, and other critical systems). This includes configuring an industry-standard authentication app or token (such as mobile authenticator apps or hardware keys) and assisting users with enrollment and device setup.

Application Control (Whitelisting)

Implement application whitelisting technology on servers and/or workstations so that only trusted, pre-approved applications can execute. This is in line with the Australian Essential Eight cybersecurity framework's first strategy (Application Control) for mitigating cyber-attacks.

Microsoft 365 Backup

Perform automated daily backups of Microsoft 365 cloud data (including emails, files, and other supported cloud application data). This ensures an independent copy of data is available even if cloud data is purged or corrupted.

Vulnerability Scanning

Perform automated network and system vulnerability scans on a scheduled basis (e.g. monthly or quarterly) against servers, workstations, network devices, and externally facing systems. Leverage industry-leading scanning tools to identify known security vulnerabilities (missing patches, misconfigurations, insecure settings).

Microsoft Policy & Configuration Compliance

Leverage Microsoft cloud management and compliance tools to enforce security best practices. This includes standardising configurations such as blocking outdated protocols or vulnerable settings (e.g. disabling legacy authentication, enforcing secure Office macro settings to mitigate malware, requiring strong password policies and encryption).

Essential Eight / SMB1001 Alignment

Conduct an annual cybersecurity assessment against the Essential Eight strategies and SMB1001 control areas. Evaluate the customer's current maturity level for each control (e.g. using the Essential 8 maturity model from Level 0 to 3) and identify gaps.

Email Security

Implement and manage an advanced cloud email security service. This filters incoming email for spam, phishing attempts, malware, and malicious links. Across all tiers, standard email filtering and malware scanning and more advanced threat protection (e.g. sandboxing of email attachments, AI-based phishing detection) is included for stronger email threat defence.

Email Simulation & Awareness Training

Design and execute simulated phishing campaigns for employees to test and improve staff vigilance. This includes different attack scenarios (phishing links, fake attachment malware, social engineering phone calls) to continuously sharpen employee awareness.

Corporate Email Signature Management

Deploy a centralised email signature management solution that syncs with corporate directories (e.g. Microsoft 365 Azure AD) to pull titles, contact information, and other personalisation into a standardised email signature template.

User Onboarding

Onboarding: For each new employee or role change, provision user accounts (e.g. Microsoft 365, line-of-business applications) and necessary access rights prior to start date. Prepare and configure devices (laptops, phones) with standard corporate settings, security software, and required applications, enabling "day one" productivity for the new hire.

User Offboarding

Offboarding: Upon employee departure, promptly revoke access to all corporate systems (disabling accounts, retrieving or remotely wiping devices, changing shared passwords) on the employee's last day. Securely archive or transfer ownership of the user's data (emails, files) as per company policy.

Virtual CIO (vCIO)

Provides strategic guidance, oversight, and advisory support to help align technology decisions with business objectives and risk appetite.• Technology roadmaps and prioritisation• Budgeting and risk discussions• Executive-level reporting and guidance

Why Choose Simple Biz?

Simple Biz is 100% Australian-owned and offers trusted, efficient, and transparent IT services. We provide same-day service, no hidden costs, and no callout fees within 45 minutes of our local offices, ensuring stress-free IT security tailored to your needs.

Testimonial

Simple Biz helped us to basically manage the day-to-day running of the IT support. One point I really appreciate is having an account manager who really knows our business and actually cares about the business and how we organise things.

Start Your Total Care Journey

Streamline your business operations with Simple Biz - your trusted partner for seamless IT management, security, and support. Focus on growth while we handle the tech. Get started today!

Download Brochure Here

Total Care